Customer Service Representative - Banking Sector

Join Bank Mandiri, Indonesia’s leading financial institution, as a Customer Service Representative in our Bangka Belitung branch. You’ll be the face of our bank, delivering exceptional service to clients, resolving inquiries, and helping them navigate their financial journeys. Our Pangkal Pinang branch is a vibrant hub of economic activity, and we’re looking for someone who thrives in a dynamic environment.

As a Customer Service Representative, you’ll use our in-house CRM system to log and track customer interactions, ensuring a seamless experience for every client. You’ll also have the opportunity to develop your skills and grow within the bank, with access to training programs and career development opportunities.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to clients, resolving inquiries and addressing concerns promptly and professionally.
• Use our in-house CRM system to log and track customer interactions, ensuring a seamless experience for every client.
• Assist clients with their financial transactions, including account openings, closures, and other banking services.
• Stay up-to-date with banking regulations and products, and provide accurate and helpful information to clients.
• Work collaboratively with other departments to ensure a smooth and efficient banking experience for clients.
• Identify and address customer needs and concerns, and work towards improving our customer service standards.
• Participate in training programs and career development opportunities to enhance your skills and advance your career.
• Promote the values and mission of Bank Mandiri, embodying our commitment to integrity, excellence, and customer satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Economics, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the banking sector.
• Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Excellent problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.
• Proficiency in using Microsoft Office Suite, including Excel and Outlook.
• Familiarity with banking regulations, products, and services.
• Ability to work in a fast-paced, dynamic environment, with the ability to manage multiple tasks and priorities.
• Commitment to the values and mission of Bank Mandiri, with a passion for delivering exceptional customer service.

🛠️ Keahlian

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