Customer Success Specialist (Quantity Surveying) - Construction Software

Join Glodon Software, a global leader in construction technology solutions, as a Customer Success Specialist (Quantity Surveying) in the vibrant heart of Bali. This is a unique opportunity to bridge the gap between cutting-edge software and real-world construction projects. You'll be working closely with our clients to ensure they get the most out of our advanced construction software, specifically focusing on quantity surveying.

As a Customer Success Specialist at Glodon Software, you'll be part of a dynamic team dedicated to delivering exceptional customer experiences. Your daily tasks will involve understanding client needs, providing tailored solutions, and ensuring the successful implementation and adoption of our software. You'll have the chance to work with industry-leading tools like Revit, AutoCAD, and our proprietary construction management platform.

Glodon Software is committed to fostering a culture of innovation and collaboration. Located in the beautiful city of Canggu, Bali, you'll enjoy a work environment that balances productivity with a high quality of life. This role offers a competitive salary and excellent opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support to clients in the construction industry, focusing on quantity surveying.
• Assist clients with the implementation and adoption of Glodon Software's construction management platform.
• Conduct regular check-ins and reviews to ensure client satisfaction and software effectiveness.
• Collaborate with the sales and technical teams to address client concerns and improve software performance.
• Gather and analyze client feedback to identify areas for improvement and innovation.
• Stay up-to-date with industry trends and best practices in construction software and quantity surveying.
• Participate in training sessions to enhance your knowledge and skills in using Glodon Software's tools.
• Contribute to the development of best practices and documentation for client onboarding and support.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Construction Management, Quantity Surveying, or a related field.
• Minimum of 3 years of experience in customer success, client support, or a similar role within the construction industry.
• Strong understanding of construction software and quantity surveying principles.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Proficient in using construction software such as Revit, AutoCAD, and Glodon Software's construction management platform.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Fluency in English, both written and spoken, is a must. Knowledge of Indonesian is a plus.

🛠️ Keahlian

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