Customer Complaint Handling Specialist - Central Jakarta

Join 360Kredi as a Customer Complaint Handling Specialist in the heart of Central Jakarta and play a pivotal role in ensuring exceptional customer satisfaction. This position offers a dynamic work environment where you will address and resolve customer complaints efficiently. As part of our dedicated customer service team, you will be the first point of contact for our valued customers, ensuring their concerns are heard, understood, and resolved promptly.

At 360Kredi, we are committed to providing top-notch financial services and maintaining a strong reputation in the industry. Your role will involve using our in-house CRM system, Salesforce, to track and manage customer complaints, ensuring a seamless and professional resolution process. This is an excellent opportunity to grow within a company that values its employees and prioritizes customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Receive and log customer complaints via phone, email, and in-person interactions using Salesforce.
• Investigate and analyze customer complaints to identify the root cause and determine the appropriate resolution.
• Collaborate with relevant departments to ensure timely and effective resolution of customer issues.
• Provide clear and professional communication to customers, keeping them informed throughout the resolution process.
• Document all customer interactions and resolutions in Salesforce for future reference.
• Monitor and track the status of customer complaints to ensure timely follow-up and resolution.
• Provide regular reports on customer complaints and resolutions to the management team.
• Participate in team meetings and contribute to the continuous improvement of our customer service processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 2 years of experience in customer service, customer support, or a related role.
• Proficient in using Salesforce for customer relationship management.
• Excellent communication and interpersonal skills to handle customer inquiries and complaints effectively.
• Strong problem-solving and analytical skills to identify and resolve customer issues efficiently.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both written and spoken Indonesian.
• Knowledge of financial services and products is a plus.

🛠️ Keahlian

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