Luxury Spa Supervisor - Bali's Premier Wellness Retreats

Join Pro-Hygienics HR as a Luxury Spa Supervisor in the heart of Bali’s most exclusive wellness destinations. This is your opportunity to lead a world-class spa team in delivering unparalleled relaxation and rejuvenation experiences to discerning clients from around the globe. In this role, you'll oversee daily operations, ensure top-tier service quality, and foster a culture of excellence at our premium retreats in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

As a Spa Supervisor, you'll be the backbone of our spa operations, working closely with our talented therapists to create personalized wellness journeys. You'll have the chance to refine your leadership skills, stay updated with the latest spa trends, and make a meaningful impact on the guest experience. This is more than a job; it's a chance to be part of Bali's thriving wellness industry and grow alongside a dynamic, passionate team.

📋 Tanggung Jawab Pekerjaan

• Oversee daily spa operations, including scheduling, staffing, and inventory management using our proprietary system, SpaPro 360.
• Ensure high standards of hygiene and cleanliness, adhering to strict sanitation protocols.
• Train and mentor spa therapists to deliver exceptional service and maintain our premium reputation.
• Manage guest expectations by coordinating treatments, communicating with clients, and resolving any issues promptly.
• Maintain accurate records of spa services, guest feedback, and operational metrics using our CRM system, ClientCare.
• Collaborate with the housekeeping and maintenance teams to ensure the spa facilities are always in top condition.
• Stay updated with industry trends and best practices in spa management.
• Represent the spa at events and functions, maintaining our brand image and guest satisfaction.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in spa management or a related field, preferably in a luxury resort or high-end spa setting.
• Proven leadership and team management skills with a strong focus on service excellence.
• Excellent communication and interpersonal skills, with the ability to build rapport with both staff and guests.
• Certification in spa management, hygiene, or a related field is a plus.
• Fluency in English and Bahasa Indonesia is required.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Experience with spa software systems like SpaPro 360 and ClientCare is a significant advantage.
• Passion for wellness, beauty, and the hospitality industry, with a commitment to delivering exceptional guest experiences.

🛠️ Keahlian

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