Guest Service Assistant - Badung, Bali

Join PT. Inside Development Group as a Guest Service Assistant in the vibrant heart of Badung, Bali! This is your opportunity to be the face of exceptional hospitality, ensuring every guest enjoys a seamless and memorable experience from arrival to departure. As a Guest Service Assistant, you'll be the first point of contact for our guests, handling check-ins, check-outs, and addressing any immediate needs. This role is perfect for someone who loves interacting with people, has a keen eye for detail, and wants to be part of a dynamic team in a stunning location.

PT. Inside Development Group is a leading hospitality company in Bali, known for its commitment to excellence and guest satisfaction. We pride ourselves on creating unforgettable experiences for our guests, and we're looking for a dedicated Guest Service Assistant to join our team. In this role, you'll work closely with our front desk team, housekeeping, and other departments to ensure a smooth and enjoyable stay for all our guests. You'll use our in-house Property Management System (PMS) to manage reservations and guest information, and you'll be trained on our guest communication tools to ensure all interactions are handled professionally and efficiently.

📋 Tanggung Jawab Pekerjaan

• Assist with guest check-ins and check-outs, ensuring a smooth and efficient process.
• Provide excellent customer service, addressing guest inquiries and concerns promptly and professionally.
• Manage guest communications, including phone calls, emails, and in-person interactions.
• Coordinate with housekeeping and other departments to ensure guest rooms are ready and clean.
• Handle front desk operations, including managing the reception area and ensuring it is always tidy and welcoming.
• Assist with guest tours and local recommendations to enhance the guest experience.
• Maintain accurate records of guest information and transactions using our PMS.
• Stay updated on local attractions, events, and services to provide valuable insights to guests.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in hospitality or a related field, preferably in a front desk or guest services role.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Attention to detail and a keen eye for accuracy in guest records and transactions.
• Friendly, approachable, and customer-focused attitude.
• Ability to work well under pressure and in a fast-paced environment.
• Familiarity with basic hospitality software and tools, such as our PMS and guest communication platforms.
• Valid ID card and ability to work in Bali, including compliance with local labor laws.

🛠️ Keahlian

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