Customer Retention Specialist - Field Canvassing (Solo, Contract)

Astra Credit Companies is seeking a dynamic and results-driven Customer Retention Specialist to join our team in Surakarta, Jawa Tengah. In this contract-based role, you will play a pivotal part in our field canvassing efforts, focusing on direct customer interactions to enhance retention rates. This is an exciting opportunity to leverage your sales and customer service skills to drive business growth and customer satisfaction.

As a Customer Retention Specialist, you will be responsible for visiting customers in their homes or offices to understand their needs and address any concerns. You will use data-driven insights to tailor your approach, ensuring that our customers feel valued and supported. This role offers a dynamic work environment with the potential for career advancement within Astra Credit Companies.

We are looking for a proactive and detail-oriented professional with a strong background in sales and customer service. If you are passionate about building long-term customer relationships and have a proven track record of success, we invite you to apply for this exciting opportunity in Surakarta, Jawa Tengah.

📋 Tanggung Jawab Pekerjaan

• Conduct regular visits to customers to understand their needs and address any concerns.
• Use data and analytics to identify patterns and trends in customer behavior.
• Develop and implement tailored retention strategies to improve customer satisfaction and loyalty.
• Build and maintain strong relationships with customers through effective communication and personalized service.
• Monitor and report on key performance indicators to track the success of retention initiatives.
• Collaborate with the sales and marketing teams to align retention efforts with overall business goals.
• Provide regular updates and feedback to the management team on customer retention metrics and strategies.
• Stay up-to-date with industry trends and best practices in customer retention and relationship management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in sales, customer service, or a related field.
• Proven track record of success in customer retention and relationship management.
• Strong communication and interpersonal skills with the ability to build and maintain strong customer relationships.
• Proficiency in using data analytics tools such as Excel, Power BI, or similar software.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Excellent problem-solving and decision-making skills.
• Fluency in both written and spoken Indonesian, with additional English skills being a plus.

🛠️ Keahlian

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